Ornge, Ontario’s provider of air ambulance and critical care transport services, has taken a major step in its digital transformation. The organization has gone live with Ramco Systems’ Digital Task Card with eSign-off and Mechanic Anywhere Mobile Application across all its maintenance bases.
The move replaces paper-based task cards with a mobile and paperless process. The new system covers Ornge’s AW-139 and PC-12 fleets. It gives maintenance teams a digital way to access task details, complete work, record results, and sign off tasks.
The announcement was made by Ramco Systems Canada Inc., a subsidiary of Ramco Systems Limited, on August 25, 2026. The rollout marks an important change for Ornge because aircraft maintenance is a key part of its air ambulance service. The organization needs its aircraft ready for critical missions, so maintenance work must be clear, accurate, and easy to track.
From Paper Task Cards to Digital Work
Aircraft maintenance has many steps. A technician must know what work is due, follow the correct procedure, record the work, and complete the required sign-off. When these steps depend on paper, teams may face delays in finding documents, checking task status, or moving records between people.
Ornge has now moved this process to a digital format. Its existing task cards were converted into a format that supports electronic sign-off. This allows technicians to work with the same core maintenance information in a digital form rather than depend on printed task cards.
The change also creates a clearer link between the work itself and the maintenance record. Technicians can complete tasks through the digital system, while maintenance and quality teams can see the status of work with much less delay.
This is especially useful for an organization such as Ornge, where aircraft support air ambulance and critical care transport missions. A simple and reliable maintenance process can help teams focus more on the aircraft and less on paperwork.
Ramco Digital Task Card With eSign-off
One of the main tools in the new setup is Ramco’s Digital Task Card with eSign-off. The solution allows technicians to execute maintenance tasks and sign them off through a digital process.
Ramco has designed its eSign-off solution to meet Transport Canada’s sign-off compliance requirements. This is an important part of the project because aircraft maintenance records must meet strict rules. A digital process must not only be easy to use but also support the required level of control and traceability.
For Ornge, the change means that technicians can record their work in real time. The digital task card can also help make sure that each required work step follows a standard process.
This can reduce the risk of missing information that may occur when teams rely on separate paper records. It can also give supervisors and quality staff a clearer view of task completion.
Mechanic Anywhere Brings Work to the Technician
The second major part of the project is Ramco’s Mechanic Anywhere Mobile Application. The app gives Ornge technicians access to maintenance documents and tasks from mobile devices.
This matters because aircraft maintenance does not always take place at a desk. Technicians may work inside a hangar, near an aircraft, or at another maintenance location. A mobile tool allows the required information to stay close to the person who needs it.
With Mechanic Anywhere, technicians can access documentation, execute maintenance tasks, and complete digital sign-offs from different locations. This removes much of the delay that can come from paper-based work.
The mobile approach also supports a more direct flow of information. Instead of completing a paper form first and sending it through another process later, the technician can record the work through the digital system as the task takes place.
Better View of Maintenance Work
The new system also gives Ornge’s maintenance and quality teams near real-time visibility into work progress, sign-off status, and task completion.
This can make a major difference in daily maintenance control. When a team uses paper records, a manager may need to wait for forms to reach the right desk before the latest status is clear. A digital system can make that information available much sooner.
A clearer view of task status can help teams understand which work is complete, which tasks still need action, and where delays may exist. It can also support better communication between technicians, maintenance managers, and quality teams.
For an air ambulance operator, this visibility has added value. Aircraft availability can have a direct effect on the organization’s ability to provide critical care transport. A maintenance process that gives teams faster access to accurate information can therefore support the wider operation.
Support for Compliance and Audit Needs
Aircraft maintenance is closely linked to safety and regulation. Every task must have the right records, approvals, and sign-offs. Ornge has also introduced Work Summary Reports as part of the implementation.
These reports support audit and regulatory compliance needs. They provide a structured record of maintenance work and help teams review what has taken place.
The digital record can also make it easier to trace maintenance activity. When information is stored in a connected system, teams have a clearer record of who completed a task and what stage the work has reached.
This does not remove the need for proper maintenance checks. Instead, the digital system provides a better way to manage the information that comes from those checks.
A Focus on Faster Maintenance Turnaround
Robert Zwanenburg, Technical Services Manager at Ornge, said the Ramco Digital Task Card and Mechanic Anywhere app can help the organization with its efforts to achieve timely maintenance turnaround times.
He also noted the need to make sure that front-line maintenance crews, or AMEs, have the right tools wherever they work.
This point shows that the project is not only about removing paper. The wider goal is to give maintenance staff a practical digital tool that fits their daily work.
For technicians, easy access to task information can save time. For supervisors, better task visibility can make work control simpler. For quality teams, digital records can provide a clearer view of compliance. Together, these changes can create a more connected maintenance process.
Part of a Larger Digital Shift in Aviation
Ornge’s move also reflects a wider shift in aircraft maintenance. Many aviation organizations are moving away from paper records and toward mobile systems.
Ramco has built its aviation software around this change. Its Aviation Suite includes digital task cards, mobile applications, offline maintenance support, conversational tools, and other digital features.
Ramco says its aviation software is trusted by more than 24,000 users and supports more than 4,000 aircraft globally. It also says more than 90 aviation organizations use the platform.
The company’s mobile approach is meant to support maintenance staff who need access to information outside a traditional office setup. Its solutions can also support work when a stable connection is not available, with data sync once a connection is available.
What This Means for Ornge
For Ornge, the project is a practical step toward a more connected maintenance operation. The organization now has a digital workflow across its maintenance bases for both the AW-139 and PC-12 fleets.
The change brings several parts of the maintenance process into one digital path. Technicians can access their work, complete tasks, and provide electronic sign-off. Maintenance and quality teams can view progress and task status. Work Summary Reports can support audit and regulatory needs.
Most importantly, the system reduces the need for paper task cards. That can help remove manual steps and make information easier to access.
The value of the project is not only in the technology itself. It is in how the technology supports people who work on aircraft every day.
A Strong Step for Critical Care Aviation
Ornge provides air ambulance and critical care transport to people who are critically ill or injured across Ontario. Its aircraft are part of a service where time and reliability matter greatly.
A paperless maintenance process cannot replace the skill of aircraft maintenance professionals. What it can do is give those professionals better access to information and a simpler way to record their work.
The successful go-live with Ramco’s Digital Task Card and Mechanic Anywhere marks a clear change in how Ornge manages maintenance execution. Its AW-139 and PC-12 fleets now have a mobile-enabled, paperless workflow across all maintenance bases.
The project shows how digital tools can move beyond office work and become part of the physical work of aircraft maintenance. For Ornge, the result is a maintenance process that aims to be faster, more visible, easier to track, and better suited to the needs of its front-line teams.
As aviation continues its move toward digital maintenance, Ornge’s rollout offers a strong example of how paperless tools can support both operational needs and regulatory requirements.
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